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By Andrew Leigh

The secrets and techniques of luck in administration: 20 how you can live to tell the tale and Thrive-Pearson Education-Andrew Leigh-2009-EDN-1

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For instance, nearly one-third of employees say their boss ignores workplace stress. As management science pioneer Russ Ackoff put it, working harder and harder doing ‘the wrong thing righter’ will not lead to success (quoted in the Financial Times, 17 June 2008). Many of us actually enjoy working under pressure, and elite performers thrive on pressure – they excel when the heat is turned up. ‘You can’t stay at the top if you aren’t comfortable in high-stress situations,’ says sports psychologist and executive coach Graham Jones.

For instance, nearly one-third of employees say their boss ignores workplace stress. As management science pioneer Russ Ackoff put it, working harder and harder doing ‘the wrong thing righter’ will not lead to success (quoted in the Financial Times, 17 June 2008). Many of us actually enjoy working under pressure, and elite performers thrive on pressure – they excel when the heat is turned up. ‘You can’t stay at the top if you aren’t comfortable in high-stress situations,’ says sports psychologist and executive coach Graham Jones.

By producing your own, condensed version of the other person’s message, you can check on the accuracy of your understanding and seek confirmation you have it right. Part of this technique uses key word repetition where you pick out particular words or phrases to encourage the speaker to explain in more detail. When you listen carefully with the intention of paraphrasing, these key words tend to jump out at you, demanding attention. At almost any time during the communication, you can paraphrase what someone has said and it will help show you have been giving your full attention.

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