By Jay Arthur
This self-teaching advisor is the quick and straightforward approach to research Lean Six Sigma-the progressive strategy and caliber development technique. you are going to discover ways to study tasks speedy, determine and get rid of waste, minimize expenditures and develop profit, and bring up caliber and potency. A 180-day trial model of Lean Six Sigma QI Macros for Excel may be on hand for obtain from the author's web site.
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Extra resources for Lean Six Sigma Demystified: A Self-Teaching Guide
We’re facing the end of manufacturing and the explosion of services and information technologies (IT) will be the core of our economy. We can fight the change or lead it. It’s up to us. MANUFACTURING AND SERVICE At an abstract level there’s no real difference between a service process and a manufacturing one. They both encounter delays, defects, variation, and costs. One may produce purchase orders instead of computers, bills instead of brake liners, but they all take time, cost money, create defects, cause rework, and create waste.
Determine value—what does the customer want? (Voice of the customer) Determining value, from the customer’s point of view, can be a challenge for a number of reasons: • Value is an effect of doing things right. The effects of improving speed, quality, and cost leads to higher customer satisfaction, retention, and referrals. All of which lead to growth and profitability. • What has value in one situation may not have value in another. If I want a product or service delivered on a Friday, it doesn’t matter to me if you can deliver it on any of the weekdays before Friday.
If we applied Lean Six Sigma to: • Tax returns—there would only be 340 defects in the 100 million returns filed each year. • Baggage handling—airlines would only lose temporarily 10,000 bags a year instead of 30 million (1% of the 3 billion bags processed). Airlines permanently lose 200,000 bags a year. The bags go missing for 31 hours on average. 5 billion a year to correct the mishandled luggage. Biggest root cause: mishandling during transfer from one flight to the next. • Teen pregnancy—there would only be 34 pregnancies a year instead of 1 million.