By Carolyn D. Baker (ed.), Michael Emmison (ed.), Alan Firth (ed.)
Mobilephone helplines became essentially the most pervasive websites of expert-lay interplay in sleek societies in the course of the international. but strangely little is understood of the in situ, language-based tactics of help-seeking and help-giving habit that happens inside them. This number of unique reviews by means of either the world over popular and rising students seeks to enhance upon this situation. It does so via providing a number of the first systematic investigations of naturally-occurring spoken interplay in cellphone helplines. utilizing the equipment of dialog research, all of the individuals deals a close research into the talents and expertise that callers and call-takers regularly draw upon whilst enticing each other inside of various helplines. Helplines within the US, the united kingdom, Australia, Scandinavia, The Netherlands, and eire, facing the availability of healthcare, emotional help and counselling, technical information and patron rights, tourism and finance, make up the reviews within the quantity. jointly and separately, the study offers interesting perception into an under-researched sector of recent residing and demonstrates the relevance and power of helplines for the turning out to be box of institutional interaction.
This booklet might be of curiosity to scholars of communique, utilized linguistics, discourse and dialog, sociology, counselling, know-how and paintings, social psychology and anthropology.
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Extra info for Calling for Help: Language and Social Interaction in Telephone Helplines
Cameron, D. (2000). Good to Talk. London: Sage. Castells, M. (1996). The Rise of the Network Society. Oxford: Blackwells. Clayman, S. E. (1988). ‘Displaying neutrality in television news interviews’. Social Problems, 35, 474–492. Clayman, S. E. & Maynard, D. W. (1995). ‘Ethnomethodology and conversation analysis’. In P. ten Have & G. ), Situated Order: Studies in the Social Organization of Talk and Embodied Activities (pp. 1–30). Washington, DC: University Press of America. Clayman, S. & Heritage, J.
The anonymity of the call-taker is one obvious example. 21 (21) Calling for help lect and ongoingly enter (via the computer keyboard) information relating to the caller and his or her problem; the payment requirements that are a feature of some helplines and, of course, the ubiquitous knowledge differentials that are invariably orientated to and thus interactionally realised within helpline calls. Calls to helplines feature ‘engaged’ interactants, but the interactions are ‘conversational’ only in certain respects.
Calling for help, charging for support: Some features of the negotiation of payment on a commercial software helpline’. Farberow, N. L. & Shneidman, E. S. (1961). ‘A survey of agencies for the prevention of suicide’. In N. L. Farberow & E. S. ), The Cry for Help (pp. 136–149). New York: McGraw-Hill. Firth, A. (1995a). ‘Ethnomethodology’. In J. -O. Östman, & J. ), Handbook of Pragmatics (pp. 269–278). Amsterdam: Benjamins. ). (1995b). The Discourse of Negotiation: Studies of Language in the Workplace.