Download Assertiveness by Anni Townend PDF

By Anni Townend

This ebook focuses upon what's assertiveness and the way this is built within the business enterprise. It identifies some great benefits of having assertive staff and the variations in assertiveness due to age, gender, tradition, and so forth. The publication additionally seems on the position of assertiveness in coping with clash, undertaking functionality value determinations, discrimination and bullying, with using compelling case research fabric.

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Extra resources for Assertiveness

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How people listen in different situations How people listen impacts on what they pay attention to. Ian Lock, leadership development consultant, gives the example of listening to the safety instructions being read out at the start of a flight, and asks people to think about how they listen in that situation. He then asks people to think about how they listen to the same instructions during a flight when it has been announced that there are problems and undue turbulence ahead, which could necessitate an emergency landing at some point.

All the workshops were between one and a half hours and two and a half hours and took place monthly. com), and the first and last workshops led by Paul. The first workshop focused on “Understanding myself and others,” and a psychometric questionnaire, the Myers-Briggs Type Indicator (MBTI), was used to help people appreciate their strengths and differences, and to better understand the impact of their style of communication on others. ) Participants were able to better understand their own strengths and to think about what strengths their line managers might have, and how best to work with their differences.

In infancy, between birth and the age of 18 months, the child’s brain is undergoing huge neuronal development, with connections being made through the process of the child being mirrored by her or his primary care-giver. The right hemisphere of the brain is concerned with the processing of emotions; connections are made and are also unmade during this time. Positive experiences create positive connections in the brain, and are nourished by further positive reinforcing experiences of the self and others.

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